Soo dang frustrated

Every time I try to play this game it shows the Microsoft corporations and then its shows that its about to play a video, but the video is a black screen. I wait exactly 10 seconds and it crashes! Ive tried deleting it and re downloading it. Then Ive restarted it about a million times. I also powered of my iPad twice. NOTHING IS WORKING!!! When I pay for something I expect it to work, it frustrates me how I cant get a refund. If anyone knows how to fix please share with me thanks :)

Aka blondie about Kinectimals